THE PLAYBOOK

1. THE BASICS (SIZE & COLOR EXCHANGES)

We run a strict Exchange-Only policy if you need a different size, fit, or color. We do not offer bank refunds for returns. You have 7 days from the delivery date to hit up our Returns Center and request a swap. All exchanges depend on what we have in stock.

• Processing: Your new drop only ships after we get the original item back at our warehouse and it successfully passes our physical vibe-check (quality verification).
• Shipping Fee: There is a flat ₹150 return shipping fee for all exchanges, whether you paid Prepaid or Cash on Delivery (COD). This fee must be paid to process the swap.
• Condition: Keep it fresh: The fits must be unused, unwashed, unworn, and packed in their original packaging.
• Mandatory Tags:All Young Drip brand tags must be fully intact and attached to the garment. If these tags are removed or messed with, the exchange gets rejected.

2. DAMAGED FITS & DEFECTS

We do strict quality checks and record a pre-shipping video of every single order. If your fit arrives damaged or defective, we got you, subject to these rules:

• Unboxing Video: We highly recommend recording a clear unboxing video when opening your package to help us process claims instantly. To report damage, providing a clear video of the damaged product is mandatory (preferably the unboxing video). We will verify this against our internal pre-shipping records.
• Tags Stay On: Even if damaged, all original brand tags must remain intact. Do not remove the tags before recording the video.
• Resolution: Once our support team verifies it, a reverse pickup will be initiated, and the replacement will be shipped to you.

3. REFUNDS & STORE CREDIT

We do not offer standard bank refunds for returns. Here is how we handle specific payment methods:

• For COD Orders: We do not do bank transfers for COD orders under any circumstances. If an exchange cannot be fulfilled or isn't wanted, you will get Store Credit, a Discount Coupon, or a Gift Card. We deduct the ₹150 return shipping fee from the product price, and the remaining balance becomes your credit. This drops after we physically verify the returned fit at the warehouse and the COD cash settles in our bank account.
• For Prepaid Orders (Damaged Only): If your prepaid order arrives damaged and you don't want a replacement, we can refund your original payment method. A ₹150 return fee will be deducted from your final refund amount. Bank transfers take 7-10 days after we receive and verify the damage at the warehouse and ensure the original payment is settled in our bank.

4. FINAL SALE (NON-EXCHANGEABLE)

We do not process exchanges for the following:

• Anything bought during a BOGO (Buy 1 Get 1 Free), BYOB (Build Your Own Box), or promos where free products are included.
• Highly discounted fits or clearance sale items.
• Any piece where it is obvious the item has been worn, washed, torn, or soiled by the customer.

5. SELF-SHIPPING

If our courier cannot do a reverse pickup at your pincode, we will ask you to securely self-ship the item to us. We will credit ₹150 as a self-shipping cost via store credit once the product passes our warehouse quality check.